FAQ's
Research & Development
Can I bring my own formula?
Yes, if you want to supply your own formula then after making an initial bench sample for approval, we can batch it for you while ahering to the specifications provided.
Can you develop a custom formula?
Yes, our R&D team can develop almost any type of cosmetic / personal care formula or match an existing benchmark.
Do you have stock formulas that I can use?
Yes, we have an extensive catalog of private label base formulations that can be used as-is or slightly modified to fit your brand vision.
Is there a cost to start a formulation?
Yes, there is an up-front lab fee ranging between $500 to $1,000 depending on the number of formulations being requested and the complexity of the formulation. The lab fee is credited back upon placing an order at our MOQ.
What is the lead time for samples?
Initial prototype samples are typically ready within 2-3 weeks of receiving the formulation request and lab fee.
What are your production minimum order quantities (MOQ's)?
Sachets: (5-15ml): 10,000 units
Bottles / Jars: (10ml - 2oz): 5,000 units
Bottles / Jars / Tubes: (2.1oz - 8oz): 2,500 units
Bottles / Jars: (8.1oz - 32oz): 2,500 units
Bottles / Jars: (128oz): 480 units
Packaging
Do you have stock packaging options?
Yes, we have stock packaging options on hand and we also work closely with local packaging suppliers that have a great selection of readilty available in-stock options as well.
Can I supply my own packaging?
Yes, you can supply your own packaging already printed/labeled or without labeling.
Do you do specialty pack outs or kits?
Yes, we can provide pack out services for folding cartons, display boxes, kits, and shrink sleeve packing as well.
Can you help me find packaging?
Yes, we partner with the top suppliers in the industry to offer a great variety of high quality packaging options. We also have international manufacturers that we work with directly that can create custom molds and/or produce any style of packaigng being requested.
Branding & Marketing
Do you have someone to help with graphic design?
Yes, we have in-house graphic design capabilities and we have partnered with a few independent graphic designers as well that we have worked with closely on many projects and would be happy to provide a reference.
Can I provide my own design?
Yes, you can bring your own design which is our preferred method while our team can provide guidance and review the artwork to ensure that it meets all regulatory standards.
Can you design custom packaging?
Yes, we can assist in designing custom packaging whether you are looking for a custom bottle mold, a display box, or label die line. Please reach out to your product specialist for pricing and MOQ's.
Printing Services
Can you print and apply pressure sensitive labels?
We have great partnerships with high-quality local printers that have both digital and flexographic label printing capabilities. We can apply wrap labels on bottles, jars, tubes, and vials and we have or front-and-back labeling capabilities as well for oblong or round bottles.
Do you offer silk screening / hot stamp printing on bottles and jars?
We have partnerships with local printers that can offer these services or if we are sourcing packaging internationally then we can have the printing done at the factory.
Are you able to print and apply shrink sleeve labels?
Yes, we have a partnership with a local printer that specializes in shrink sleeve design and printing. We have high-speed automatic shrink sleeving capabilities in-house using a steam tunnel which is critical for sleeving bottles with graphics properly.
Do you print stationary products?
Yes, we have partnerships with local and international printers that can design and print boxes and other stationary products for marketing your brand such as brochures, business cards, banners, and more.
Miscellaneous
What is your lead time for production?
Once all the raw materials and packaging components are in-house, the production lead time is 2-3 weeks. Total lead times can vary depending on the components being sourced, but typically fall between 4-8 weeks.
What is your filling capacity?
This varies per type of product we are filling and the style of packaging. We have single piston lines for smaller orders that produce up to 5,000 units in a shift, medium-speed lines that produce 10,000-20,000 units per shift and more automated lines that do 40,000 units in a shift.
Can you provide documentation for international product registration?
Yes, we can provide you with all the required documents for product registration such as a Certificate of Free Sale, Certificate of Origin, Certificate of Analysis, Safety Data Sheet, Technical Data Sheets for components, ISO 22716 cGMP Certificate, and Qualitative and Quantitaive Anaysis.
Do you offer product testing?
We work with certified 3rd party labs to handle all Microbial Testing, Potency Testing, Preservative Effectiveness Testing (PET), Stability & Shelf Life Testing, Toxicological Risk Assessments (TRA), Package Compatibility Testing, and more. These tests can be coordinated by our team, but they are billed to the client separately upon request.